Stephen Jones

With over 25 years experience in the Retail and Customer Service sectors, Stephen Jones has a wealth of knowledge to share with learners and businesses. Stephen started his career journey as a trainee supermarket manager in Helston before being offered his first store manager position in Somerset at the age of 20.

As a manager, Stephen learned all of the department manager skills, including greengrocery, butchery, provisions, fashion, wines and spirits, and coffee shops, as well as the essential operational skills such as accountancy, logistics and managing wastage to achieve stock-loss targets and maximise profits. By the age of 27, Stephen was managing superstores and has worked across the country for companies including Fine Fare, Gateway Foodmarkets and Sainsbury’s. A passion for people development led to Stephen training to become a qualified assessor and teacher. Stephen made the move from Retail to Education and joined Truro College in 2005, working with a variety of clients including Ann’s Cottage, Council of Isles of Scilly and Cornwall Air Ambulance.